Premium Support

Frequently Asked Questions

Everything you need to know about our exclusive membership services

Membership & Billing

How does billing work?

Membership fees are billed automatically on a monthly basis for seamless, uninterrupted access to your tailored services.

All memberships are nonrefundable. Immediate access to services, systems, and resources prevents prorated adjustments. For billing inquiries, please contact our support team directly.

Memberships may be canceled at any time; access continues through the end of your current billing period. Renewals are welcome at any time, and we request updated financial information to maintain accuracy and continuity.

Services & Features

What's included in bookkeeping & reporting?

Services provide strategic oversight and organization, including transaction tracking, expense categorization, and account monitoring. Monthly reporting is delivered at a high level and may include summaries of financial trends, cash flow, and progress toward goals.

Note: Day to day transaction management, payroll, and sales tax reporting are not included.

Memberships are designed to optimize primary financial accounts, which may include:

  • Checking or savings accounts
  • Credit cards
  • Loans (student, auto, personal, mortgages)
  • Investment or brokerage accounts
  • Business or side income accounts
Additional complexity may require a customized private engagement.

Private sessions are scheduled according to your membership tier, typically one to five meetings per month, and may be adjusted to suit your priorities.

Refinements may include clarifications, updates based on new information, or adjustments to ensure your financial system evolves with your needs.

Support & Security

How can I contact support?

Clients may reach out via the contact form. Our team responds within 24–72 business hours, prioritizing timely and discreet support.

All documents and receipts are submitted through our secure, encrypted portal, ensuring confidentiality and discretion at every step.

Ready to Get Started?

If you have any additional questions or wish to confirm your eligibility for this membership, please reach out to our private client team.